1) OPEN TICKET.... Identify, document and discuss the issue.
2) ESTIMATE.... dOpenPBX provides an estimate of the hours/services involved. #
3) APPROVAL.... You then decide exactly what work is to be done.
4) PAYMENT.... Once you have paid, work begins or is scheduled.
5) WORK.... dOpenPBX provides support and documents in the Ticket.
6) FOLLOW-UP.... A manager will contact you to see how things went.
#Estimation, Approval and Payment Process doesn't apply with Hosted PBX & Hosted Call Center customers, as support already included with hosting plans.